1. Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM EST will begin processing the next business day. You will receive a confirmation email with tracking information once your order ships.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next business day (order by 12:00 PM EST)
Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier conditions and destination.
3. Shipping Rates
Shipping rates are calculated at checkout based on:
- Shipping method selected
- Delivery destination
- Package weight and dimensions
Free standard shipping is available on orders over $199 to domestic addresses.
4. Cold Chain Shipping
Products requiring temperature control are shipped with appropriate packaging:
- Insulated containers for temperature-sensitive items
- Cold packs included during warm weather months
- Expedited shipping recommended for optimal stability
We recommend selecting expedited shipping for temperature-sensitive products during summer months.
5. International Shipping
We ship to select international destinations. International customers are responsible for:
- Import duties, taxes, and customs fees
- Compliance with local import regulations
- Providing accurate customs documentation
International orders may be subject to customs delays. We are not responsible for delays or seizures by customs authorities.
6. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. Additional charges may apply for address corrections or reshipments.
7. Delivery Issues
If your package shows delivered but you have not received it:
- Check with neighbors and building management
- Look in common delivery locations (back door, garage)
- Wait 24-48 hours as tracking may update early
- Contact us if package is not located
8. P.O. Box Addresses
We can ship to P.O. Box addresses via USPS. Expedited and overnight shipping options require a physical street address.
9. Order Tracking
All orders include tracking. You will receive tracking information via email once your order ships. Track your package directly through the carrier website or through your account dashboard.
10. Contact
For shipping inquiries:
Peptide Hackers
Email: shipping@peptidehackers.com